PRIVACY POLICY

1. Purpose of Policy

This Privacy Policy outlines how TeamsDelivery collects, uses, discloses, and safeguards personal information in compliance with PIPEDA. As a delivery service provider for pharmacies, TeamsDelivery is committed to protecting the privacy and confidentiality of the personal data of its users.

2. Scope of Policy

This policy applies to all personal information collected, processed, and stored by TeamsDelivery, including data provided by pharmacies and their patients.

3. Information We Collect

TeamsDelivery may collect the following information:

  • Patient Data: Name, delivery address, contact details, and prescription information.
  • Pharmacy Information: Business name, contact information, and delivery preferences.

4. Use of Personal Information

Personal information is collected and used solely for the purpose of delivering prescriptions accurately and efficiently. This may include:

  • Verifying patient identity to ensure secure delivery.
  • Communicating with pharmacies and patients regarding order status.
  • Addressing patient inquiries or concerns.

5. Disclosure of Information

Personal data may be disclosed under these circumstances:

  • With Pharmacies: Information may be shared with pharmacies involved in fulfilling prescriptions.
  • With Third-Party Service Providers: Data may be shared with delivery drivers or logistics partners necessary for completing the delivery.
  • Legal Requirements: Information may be disclosed as required by law or regulatory authorities.

6. Security Measures

TeamsDelivery takes data security seriously and implements industry-standard measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Access to patient data is restricted to authorized personnel.

7. Retention and Disposal

Personal data is retained only as long as necessary for its intended purpose or as required by law. Once no longer needed, data is securely deleted or destroyed.

8. Access and Correction of Personal Information

Patients and pharmacies have the right to access and correct their personal information. Requests for access or corrections can be directed to TeamsDelivery

9. Changes to Privacy Policy

TeamsDelivery reserves the right to update this Privacy Policy as necessary to reflect changes in its practices, regulatory requirements, or for other operational purposes.

10. Contact Information

For any questions regarding this policy or privacy practices, please Contact Us.

FAQ'S

1What all areas you are operating?

For now we do deliveries across GTA. We also cover cities like Kitchener, Orangeville, Hamilton, Georgetown, Halton Hills and Milton

2 Are store transfers provided?

Yes, we do provide store transfers. We have already been doing it for many pharmacies. Pharmacies generate pick up orders using pharmacy portal and provide delivery instructions in the notes section for the Teams Delivery driver associates

3What are the order pick-up timings?

We do one pick up per day per pharmacy. Pick is usually around 4 P.M. But for all the deliveries which are 25 kms+ from the pharmacy, pick will be around by 1 P.M

4 Do you provide COVID sample test deliveries to labs?

Yes, we do provide covid sample drop-off from your pharmacy to the respective labs. We can discuss the pricing when we give you our software demonstration.

5 Can we get refrigerated medication delivered with Teams Delivery?

Yes, we deliver refrigerated medication and insulins. All our cars are equipped with temperature-controlled equipment for safe deliveries of refrigerated medication.

6 Can you provide monthly log-sheets?

Monthly log-sheets are available upon request. We understand it is particularly important aspect for pharmacies so we have it covered in our software.

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FOR Woodbridge, Vaughan, Aurora, Kleinburg, Richmond hill REGION
FOR Bolton, Mississauga, Oakville, Milton, Etobicoke REGION
FOR GTA REGION
FOR niagara and Hamilton REGION
FOR Cambridge, Kitchener, Waterloo, Guelph, Woodstock, London, Ingersoll, Brantford REGION